“A cross-party group of MPs has criticised the Department for Work and Pensions’ “culture of indifference” after it took six years to correct a major error which left chronically-ill and disabled benefit claimants thousands of pounds out of pocket.
An estimated 70,000 claimants were underpaid by between £5,000 and £20,000 between 2011 and 2016 because the DWP failed to ensure they received the correct amounts when moving them from incapacity benefit on to the employment and support allowance (ESA).”
“As well as losing out on thousands of pounds through underpayments, the DWP’s failure to check claimants’ entitlements meant some were also denied their rights to help with dentistry costs, as well as free school meals and free medical prescriptions.”
“After years of “inertia” it (the Department for Work and Pensions – AS) began to put in place a repayment plan in 2017, and then only after receiving advice that it had a legal responsibility to act.”
Source: Patrick Butler in The Guardian at https://www.theguardian.com/society/2018/jul/18/disability-claimants-owed-340m-after-dwp-blunder-say-mps
See also this other article by Patrick Butler: https://www.theguardian.com/society/2018/jul/18/government-will-pay-arrears-thousands-benefit-claimants-backdated-2011
It’s common in Britain to have to take the government to court to get it to do what it is supposed to do. See this post: https://angelinasouren.com/2018/01/31/the-illegality-of-british-government-actions/