Regarding this post: https://angelinasouren.com/2020/06/30/dvla-chaos/.
I sent a letter by special delivery, haven’t heard back.
I just rang them again and now at least their automated voice system says that because of social distancing, they are experiencing delays and that they cannot give any updates on when we will receive our documents.
It just so happens that I met Gareth Llewellyn and that he’s one of my LinkedIn connections, but he runs the DVSA, not the DVLA (and he is leaving).
By the way, the delay is about four months, according to a Royal Mail staff member I spoke with in July.