The need for good data protection practices at utility companies

I just received a call from a utility company and yet again found myself dealing with someone who does not understand that asking me for my name, address and date of birth has nothing to do with data protection.

My name and address are all over the internet, for starters, because I am a company director. My year of birth therefore is too. My birthday is available from so many organisations and companies! Half of Portsmouth, so to speak, has access to these data and many people outside of Portsmouth have access to them too.

If someone calls me about a complaint and thinks that it is okay to snub me when I challenge the company’s data protection practices and ask “How do you know that this is me and not for example one of my neighbours?”, I am not impressed.

(What’s more, how do I know that the call came from a utility company and not from someone who wanted to have my “confidential” data?) 

Watch this video below. Pay attention to the WOMAN who calls from her phone which displays the MAN’s phone number on the screens of the parties she calls and who sounds like a MAN when she does that.