From the original post:
“For us lawyers litigation is a technical process. For the litigants the effect of the litigation can have a major impact on their lives.”
From a comment:
“It still amazes me that to date, as lawyers, we fail to appreciate the importance of actively listening and showing empathy when engaging with clients.”
There is a very useful article in the Solicitors Journal on stress and litigation (to avoid hyperbole I will not use the word “brilliant” but it deserves it.) Hugh Koch analyse the sources of stress for litigants. This made me think how little attention is paid to the “litigant’s view” of the litigation process. For us lawyers litigation is a technical process. For the litigants the effect of the litigation can have a major impact on their lives. There is little in our training (as barristers or solicitors) that helps us put ourselves in the litigant’s place and examine ways in which we can ease the stress to our clients.
The article examines the 24 main reasons for stress. Some of which lawyers can deal with, some not.
THE TOP REASONS FOR STRESS
Interestingly the number one reason for stress is “Being asked about the event again and…
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